What to do

If your pet is unwell outside normal business hours, try to remain calm and follow this simple guide:

If you know your pet needs urgent attention, don’t hesitate. Come immediately to 97 Carrington Road, Mt Albert, Auckland 1025. Click Here for directions. If possible have someone phone ahead to warn us of your estimated arrival time.
If you are unsure how urgent your pet’s emergency is, phone us on (09) 849 2121.

Breathing difficulties – handle your pet very gently and cautiously as stress will worsen their condition.
Bloated abdomen with or without retching.
Trying unsuccessfully to pass urine or faeces.
Bleeding which won’t stop - apply firm pressure with a clean towel.
Seizures which won’t stop – take great care not to get bitten when you move your pet
Unremitting pain – painful pets may bite so take care

Suspected spinal injuries – DON’T TRANSPORT the patient without immobilising them. A ‘spinal board’ can be fashioned from any suitably sized rigid item.
Swallowed fish hook – DON’T PULL on the line!
DON’T FEED your pet if you suspect an anaesthetic may be required.
You witnessed an accident or injury, but your pet seems fine – DON’T BE FOOLED! Your vet should check for internal injuries.

When does a sick pet become ill enough to require veterinary attention after hours? It can be difficult to tell as many minor complaints can exhibit similar symptoms to much more serious illnesses.
Vague symptoms such as excessive sleepiness, uncharacteristic reluctance to play, reduction in appetite or thirst, or just seeming out of sorts may be an indication of a serious problem.
Be safe rather than sorry – set your mind at rest by phoning for advice if you have any concerns.

Bring your pet’s clinical records if he or she is a regular at your daytime clinic, and you keep a copy at home.
Bring any current medication with you to show the vet, and in case your pet is admitted to hospital.
Have a good look round the house and in the garden for potential toxins, and signs of vomiting or diarrhoea.
Be VERY CAREFUL when handling sick or injured pets.
Always transport your pet safely: cats in a secure carrier, and dogs on a lead.